Wednesday, April 8, 2009

So let me tell you...

So as you know I had a retightening yesterday. I live in Philadelphia and my consultant was originally in Southwest Philly but she moved about 2 weeks ago to Cherry Hill. Thankfully, I got my little card in the mail with the new address and proceeded to Google the directions. Of course, I GOT LOST! It was 100% my fault (who would have thought the directions would actually be right this time) because I got off at the wrong exit. I was only a half hour late to my appointment though.

I finally arrived and knocked on what I assumed to be the salon door and a woman opened it (she did not have sisterlocks) and I asked for my consultant. She said yes and waved me in. The first thing I noticed was that the shop was HUGE! It had a nice receptionist desk, a couch in the waiting area, an area for washing hair, 2 hair dryers, and a HUGE area with several hair dresser chairs and mirrors.

The second thing I noticed was that I did not see my consultant. Instead a woman with beautiful sisterlocks was sitting behind the desk while the woman who opened the door was taking my coat. The woman behind the desk was on the phone so the other woman decided to help me. The woman who took my coat was an African woman in her late 30's or early 40's and I remembered her from a previous retightening when my consultant had her (with my permission) inspect my hair and tell her what the curl pattern, density, and SL pattern of my hair was...she was a trainee! The woman at the desk was a trainee as well. I asked for my consultant again and they said that she wasn't there and wouldn't be in until later. My first reaction, in my head, was "What?!?" Why hadn't anyone called to tell me that my consultant wouldn't be there and that the trainees would be retightening my hair instead?

I'd like to make it clear that I had no problem with the trainees doing my hair but a heads up would have been nice. My consultant is a master consultant and I trusted that she had trained them well but again, would have been nice to know. Anyway...both of them took to working on my head which I thought would make things go much faster and I would be out of there in no time. WRONG! I was in the chair for 3 and a half excruciating hours. Why excruciating?? Oh because it was the worst pain I had ever experienced during a retightening. It always kind of pinches but this time the pain was intense and then was amplified by 2. Ugh I practically ran to my car after it was over.

It wasn't a horrible experience at all but it wasn't the usual enjoyable one that I have when I go to get my locks retightened. I may actually have to look for a new consultant however because I am starting a new job that doesnt have the flexibility of my old job and my consultant currently doesn't have weekend hours and they generally close at 5, which is the earliest I would be able to get there. Looks like I need to head to the sisterlocks website again...

3 comments:

euphoria said...

I so know how you feel it is so hard finding the 1, that's why I left my first consultant instead of saying I am over booked, overworked and soon to be leaving the business I want to pawn you off on a trainee then I could have went else where in the begining. good luck 2 u

sunsail said...

Hmmm. I'm glad you are cool with that, cuz I would not have. It seems like bait and switch to me. How hard would it have been for your consultant to simply give you a heads up? Why should you find out after you've taken time off from work and driven all the way out there???

Meikmeika said...

I had a situation where I chose to try out a new consultant and after the retightening my head was in pain for at least a week. I gave her a couple more shots but ended up going back to my #1.

Atleast I chose to see someone else. I'm so sorry you had to go through that. You would think your retightening time would have lessened.